At Divine Bond, each product is custom-made with love and care. Since our items are personalized, we do not offer refunds. However, we do provide replacements for orders that arrive damaged, defective, or incorrect.

🛠️ Replacement Eligibility

We will replace your order only if:

  • The product is damaged in transit
  • There is a manufacturing defect
  • You received the wrong item or personalization

🔁 How to Request a Replacement

To request a replacement, please contact us within 48 hours of receiving your order by emailing support@divinebond.in with:

  • Your order number
  • A clear photo of the product and packaging
  • A short description of the issue

Once reviewed and approved, we will ship a replacement at no extra cost.

❗ Non-Replacement Cases

We cannot offer replacements for:

  • Customer errors in personalization (e.g., spelling mistakes submitted during order)
  • Slight color or design variations due to screen differences
  • Late requests beyond the 48-hour window

📦 Return Shipping

  • You do not need to return the original item unless we specifically request it.
  • In rare cases where return shipping is required, we will provide instructions and cover the shipping cost.

🤝 Our Promise

We’re committed to making your gifting experience special. If there’s ever an issue, we’ll do our best to resolve it fairly and promptly.

Questions?
Email us anytime at support@divinebond.in